“CRM is Customer Relationship Management
CRM stands for Customer Relationship Management and is a software that can store all your customer details under one single roof. Imagine walking into a bank and making a deposit into your personal account via a teller. The teller opens a tab on his computer and looks at your account details, which includes all your information right from our name, address to the last withdrawal details that you made. Software that store such data of multiple clients is often termed as CRM software.
Imagine your travel business has numerous clients and you need to organize their info under one single system. CRM is the place to start with; CRM software is not just digital diaries, they are a powerhouse library with email and chat facilities. CRM software today are laden with desirable features like tracking and lead management, live inventory details, accounting, taxation, preparing and managing quotes, payment options, invoicing, instant reporting, etc.
Today we look at one of the best CRM software for small tour and travel agency without heavy expenses and at the same time move humongous workloads at a faster pace with minimum resources.
TraviYo is CRM for travel agents allows them to get a clear picture of all of the communications with their customers and also tracks the activities of the sales team as “ identifying business prospects and leads. Unlike some who think that CRMs can only be used by big organizations and corporations, this CRM helps small and growing travel agencies keep a better track of who is interested in their services and also allows to take appropriate decision for unqualified leads.
A part of Stoutweb, TraviYo is full spectrum CRM software provides a suite for reservations and back office activities for travel businesses. It manages your contact information, is a good application for messaging, and can communicate with clients for customized requirements. Apart from these, managing quotes, sale records, tracking of a lead, lead generation and much more can be accomplished with this travel CRM system. Documentation process also becomes easy as the software takes care of the activity rather fluidly and helps to ease the back office work.
Having customized especially for the travel industry, the entire value chain of the travel industry is supported by TraviYo – right from advisory on travel destinations, itinerary, lead generation, to quotation builder, invoicing, customer follow-up and the final booking.
The Data management and follow-up approach adopted by Traviyo is quite transformative in nature, and it changes the way travel agencies communicate and engage with their customers. Traviyo collects data and information at every point of customer interaction and collates this information into a central database, which is then followed up by emails, phones, third-party lead providers etc.
Implementing TraviYo in your day to day travel business helps you with marketing, customer relationship, tracking leads and better engagement with your customers. So, undoubtedly TraviYo is the best CRM that you can possibly deploy in your travel business.